Refund & Cancellation Policy

1. Scope

This Refund & Cancellation Policy explains how refunds and cancellations are handled for the subscription and platform services provided by BRUNUS Bad Klosterlausnitz GmbH ("BRUNUS Bad Klosterlausnitz GmbH," "we," "our," or "us") through kolzivosolution. It forms part of, and should be read together with, our Terms of Service.

2. Subscription Fees

Platform access is provided on a subscription basis. Fees are billed in advance for the billing period you select. Unless stated otherwise at checkout or in your subscription agreement, subscription fees are charged in United States Dollars (USD).

3. How to Request a Refund

If you believe you are entitled to a refund, contact us at [email protected] within thirty (30) days of the charge, including your account details, the invoice or transaction reference, and the reason for the request. We review each request and respond with a decision, ordinarily within ten (10) business days.

4. Cancellations

You may cancel your subscription at any time from your account settings or by emailing us. Cancellation takes effect at the end of the current billing period, and you retain access to the Services until that date. We do not automatically renew a subscription that has been cancelled.

5. Refund Entitlement

Subject to the exclusions in Section 6, we may issue a refund in the following situations:

• A duplicate or clearly erroneous charge made by us.
• A charge made after you cancelled your subscription and no further Services were provided.
• A material failure of the Services that we are unable to resolve within a reasonable period, where reported within the current billing period.

6. Non-Refundable Situations

Unless required by applicable law, refunds are not available for:

• Fees for billing periods already used, or for Services already delivered.
• Partial periods following a cancellation, or unused time within a committed term.
• Add-on, usage-based, or third-party pass-through charges incurred on your behalf.
• Accounts suspended or terminated for breach of our Terms of Service, including fraud, prohibited use, or unlawful activity.

7. Processing Time

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take five (5) to ten (10) business days for the credit to appear. Any currency conversion applied by your bank is outside our control.

8. Changes to This Policy

We may update this Policy from time to time. The version in effect is the one published on this page, and the date of the most recent update is shown above. Material changes apply to billing periods beginning after the updated version is posted.